Refund Policy · ToolWorld Webinar

Webinar by ToolWorldOnline

Operated by: CodeCraft Advisory LLC
Effective Date: November 4, 2026
Last Updated: November 4, 2026

This Refund Policy explains when you can get a refund for a paid subscription to Webinar by ToolWorldOnline. It forms part of our Terms of Service.

1. Try Before You Buy

Our free plan lets you host real webinars at no cost. We encourage you to test your camera, microphone, screen sharing, and the attendee experience on the free plan before upgrading. Plan details are on our Pricing page.

2. How Billing Works

Paid plans are billed monthly, in advance, in U.S. dollars.
Payments are processed through PayPal.
Your paid plan is active for the period you have paid for.

3. 7-Day Refund on Your First Payment

If you are not satisfied, you can request a full refund within 7 days of your first payment for a paid plan.

This applies once per customer and per account.
It applies to the first payment only, not to renewals or later upgrades.
When the refund is issued, your account returns to the free plan.

4. Renewals

Monthly renewals are not refundable, including when you forget to cancel or do not use the Service during that month.

You can cancel at any time to stop future renewals. After you cancel, your paid plan stays active until the end of the period you have already paid for.

5. When We Always Refund

We will refund you, in full or in part as appropriate, if:

You were charged twice for the same period.
You were charged after cancelling and before the next period started.
You were charged the wrong amount because of an error on our side.
Your paid plan was not activated within 3 business days of a successful payment and we could not fix it.
A major outage caused by us prevented you from using the Service for a significant part of a billing period. In this case we may offer a partial refund or service credit.
We terminate your subscription without cause. We will refund the unused part of your current paid period.

6. When Refunds Are Not Available

Refunds are not available when:

The 7-day window for your first payment has passed (except for the cases in Section 5).
Your account was suspended or terminated for violating our Terms of Service, including our acceptable use rules.
The problem was caused by your own internet connection, device, browser, or settings.
You used up your plan allowances (such as attendee minutes) and want a refund for the remaining days.

Plan allowances, such as monthly attendee minutes and recording hours, have no cash value and cannot be refunded or exchanged.

7. Downgrades and Plan Changes

If you move to a lower plan or back to the free plan, the change takes effect at the end of your current paid period. We do not give partial refunds for downgrades.

If you upgrade during a billing period, any difference in price will be explained to you before you pay.

8. How to Request a Refund

Email support@toolworldonline.com with:

The email address of your Webinar account.
The PayPal transaction ID or the date and amount of the payment.
The reason for your request.

We aim to reply within 2 business days. Approved refunds are sent back to the original payment method through PayPal. PayPal usually completes refunds within 5 to 10 business days, depending on your bank or card issuer.

Please contact us before opening a PayPal dispute or chargeback. Most issues can be solved faster by email.

9. Your Legal Rights

This policy does not limit any refund or cancellation rights you have under the consumer protection laws of your country.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be published on this page with a new "Last Updated" date and will apply to payments made after the change.

11. Contact Us

Billing and refunds: support@toolworldonline.com
Legal questions: legal@toolworldonline.com

CodeCraft Advisory LLC
https://webinar.toolworldonline.com/

Webinar by ToolWorldOnline is operated by CodeCraft Advisory LLC.